- Net Promoter Score (NPS) : 75
- First Contact Resolution (FCR) : 90%
- Customer Effort Score (CES) : 5.2
- Average Wait Time : 5-10 minutes
- Average Service Time per Customer : 30-45 minutes
- Sensory Experience
- Knowledgeable Staff
- In-Person Assistance
- Customer Feedback Stations
- Complimentary Services
- Senior Citizen Rate
- Air condition
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